Privacy Policy

We collect information you provide directly: name, email, phone number, CNIC (for seller verification), delivery addresses, and payment information. For sellers, we also collect business registration details and bank account information.

We automatically collect: device information, IP address, browser type, pages visited, time spent on pages, search queries, and transaction history. This helps us improve the platform experience.

Your data is used to: process orders and payments; verify seller identities; provide customer support; send order updates via SMS and email; personalize your shopping experience; detect and prevent fraud; and improve our services.

With your consent, we may send promotional communications about deals, new features, and platform updates. You can opt out at any time through your account settings.

We share your data with: sellers (delivery address and contact for order fulfillment); logistics partners (for delivery); payment processors (for transaction processing); and government authorities (when legally required).

We do not sell your personal data to third parties for marketing purposes. Any data sharing is limited to what is necessary for the specific service being provided.

Your data is stored on secure servers in Pakistan and internationally, with industry-standard encryption. We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

We retain your data for as long as your account is active, and for up to 7 years after account closure for legal and regulatory compliance purposes.

You have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to legal requirements); object to processing; and data portability. To exercise these rights, contact privacy@neend.pk.

We use essential cookies for platform functionality, analytics cookies (Google Analytics) to understand usage patterns, and preference cookies to remember your settings. You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, contact us immediately at privacy@neend.pk.

For privacy-related inquiries, contact our Data Protection Officer at privacy@neend.pk or write to: Neend Technologies Pvt. Ltd., 123 Main Boulevard, DHA Phase 6, Lahore 54000, Pakistan.